Move from reactive to proactive field service

Optimize your resources

• Automate scheduling
  Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
• Empower dispatchers
  Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
• Streamline inventory management
  Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.

Make technicians more effective

• Ensure on-time appointments
  Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
• Share customer information
  Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
• Boost on-site efficiency
  Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
• Create new levels of productivity
  Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Deliver better outcomes with IoT

• Gain insight and intelligence
  Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
• Automate work order creation
  Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
• Transform service with predictive maintenance
  Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

Engage with your customers

• Build customer trust
  Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
• Create effortless service experiences
  Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
• Communicate proactively
  Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

Innovate with a modern and adaptable platform

• Adapt quickly
  Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
• Unify your service environment
  Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
• Invest with confidence
  Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
• Drive innovation
  Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.